FAQs

1. Shipping costs :
We are always trying to charge very low shipping charges. Shipping charges for orders depends
upon your location and weights of packages.
2. Can I cancel my order:
Yes, you can change any items in your order as well as can totally cancel the order by calling us
on phone +40754975317 or email us: contact@nellys.ro before we dispatch it ( dispatches takes
place within 24 hours from when order is being confirmed except weekends and holidays).
3. What’s the return policy?: We are happy to exchange products as far as they are in resellable
condition and within the original packaging.
If a mistake is made from our side or you were not informed before we sent you an alternative
product, we will do shipping at our cost otherwise if you change your mind about a product you
will have to pay shipping charge again. Please do Email or Contact us before sending any
products back.